Frequently asked questions

Check in and Check out

Can I leave my luggage before the check-in time?


Yes, you can leave your luggage with us before the check in time on the check in day. We will send you detailed instructions how to store your luggage in our confirmation email.




I am going to arrive very late. Is it a problem?


No problems at all. We will leave the keys for your apartment by the entrance and send you the code for the door.




I am planning to arrive early in the morning (before the check in time). What can I do?


- The check in time starts at 2pm. You can leave your luggage with us or in the luggage lockers across the city. - If you will arrive very early, we would suggest to book an additional night in advance, so you can access your room upon arrival and have a rest. - As we are located in the city centre, you can walk around our beautiful city and visit Harpa, Hallgrimskirkja and Sun Voyager sculpture. - You can go on one of the day tours or Hop On Hop Off bus. - Find some cosy place to have breakfast on the main shopping street Laugavegur. - Relax in one of our famous swimming pools.




Can I store my luggage after the check out?


You can leave your luggage after check out inside the house in a common area. You will recieve detailed instructions to your email.




Do you have a reception? Will there be someone to meet me?


We do not have a reception, so you do not need to meet anyone when you arrive. We will send you the code for the door and you will be able to pick up the keys by yourself. We will send you detailed check in instructions and the code for the door to your email address. Please make sure to provide valid email address with your reservation.




What is the check in and check out time?


As a general rule the check-in time is from 14:00 on the day of arrival and the check-out time is before 11:00 on the day of departure. All reservations made on this website have priority for early check in and late check out requests (based on availability and can not be guaranteed).





Parking

Do you have parking and how can I park my car?


You can park your vehicle by the streets in the area nearby (charges apply) Please note, there are different parking zones around the house, where different rates apply. The street just in front of Alfred's Apartments is P1 zone and in front of Alfred's Studios is P2 zone. By the streets, there are ticket machines (pay and display) and it is possible to pay by card and for up to 3 days in one time. Additionally we have 2 private parking spots, located at Vitastigur 8 (inner yard). It is not possible to book or request it in advance. Please ask our staff about availability upon arrival. The price for private parking place is EUR 15 per day.




Is there are any area where I can park my car for free?


In a general, in the city center you have to pay for a parking. But the streets which are not coloured on this map are always free of charge (area to the south from the main church Hallgrimskirkja). Please note, non coloured area in front of the Sun Vojager sculpture is a private and parking there is not allowed. And also parking is always free in all zones on Sundays and public holidays, on Saturdays before 10am and after 4pm, and before 9am and after 6pm from Mondays to Friday.




To make it easier for you to find out parking options, we have gathered information for you on one page.


Please visit page www.alfreds.is/parking to find information and tips about parking for our guests.





Facilities

Is a hairdryer provided in room?


Yes, we have hairdryers in all our apartments. You can find it in the small cabinet under the sink in the bathroom.




Do you provide towels or I need to bring my own?


We provide towels in the apartments: 1 big + 1 small towel per person, and in addition there are 1 big + 1 small + 1 towel for the floor in the bathroom.




Do you provide washing and ironing facilities?


Yes, all our guests have free access to the washing and drying machines and an iron. You will find detailed information about it in the Information Sheet in your apartment.




Do you have a free Wi-Fi?


Yes. You can find Login and Password for the Wi-Fi in your apartment on the Information Sheet.




Do you have air conditioning and heating systems? How does it work?


In most of the houses in Iceland there are no air conditioning systems, because of the cold climate, even during the summer time. We have a heating system in all apartments and you can adjust temperature using termostats, which you can find on all radiators. In some of our apartments heating is inside the floor.




Is it possible to add a baby cot in our apartment?


Yes, you can add baby cot to your reservation. The price is EUR 20 per night.




Can we cook in the apartment? Is the kitchen equipped?


Yes, our kitchens are fully equipped and include refrigerators, kitchen sink, stove, cutleries, toaster, kettle, coffe maker, dishware, cookware, and basic cooking utensils, and some dish cleaning supplies, like a drain rack, dish soap, a sponge and paper towels, and cabinetry.




Is there an oven in the apartment?


We have ovens only in One-Bedroom Apartments and Studio Apartments for 4 adults (Alfred's Apartments) in addition to microwave ovens. In all other apartments we have microwave ovens.




Do you have coffee maker and water boiler?


Yes, in all our apartments we have electric coffe makers (Filtration Coffee Maker) and electric kettles. Paper filters for coffe maker are provided.




It it possible to add an extra bed to our apartment?


We can add an extra bed (folded bed) only in some of our apartments: - One-Bedroom Apartment (Alfred's Apartments) - Studio Apartment (basement) (Alfred's Apartments) The price for an extra bed is EUR 20 per night. Please add request for extra bed to the comments field during the booking process.




Do you provide shampoo?


We do not provide shampoo, but we provide soap.





Transportation & Tours

What is the best way to get from the International Airport to Alfred's Apartments / Alfred's Studios?


- You can take a taxi from the airport. Taxis are located outside the terminal building. The average price is around ISK 16000 per vehicle (approx. EUR 125 / USD 140)
- We recommend a bus transfer FLYBUS+ going all the way from the International Airport to the nearest bus stop. The price for the FlyBus PLUS one way is from ISK 4000 per person (approx. EUR 29/ USD 33). - The nearest Bus stop to Alfred's Apartments is called "10 - Hlemmur". From Bus stop 10 Hlemmur you can walk 5 minutes to the apartment. - The nearest Bus stop to Alfred's Studios and Alfred's Premium is called "14 - Skulagata". From Bus stop 14 Skulagata you can walk 5 minutes to the apartment.




What is the nearest bus stop for pick up / drop off for Airport Transfer and Tours?


The nearest Bus stop to Alfred's Apartments is called "10 - Hlemmur". From Bus stop #10 Hlemmur you can walk 5 minutes to the apartment. The nearest Bus stop to Alfred's Studios and Alfred's Premium is called "14 - Skulagata". From Bus stop #14 Skulagata you can walk 5 minutes to the apartment.





General Questions

Is there a daily housekeeping / cleaning included?


As it is self-catering apartments, daily service / cleaning is not included. We can arrange cleaning during your stay by request. The price is EUR 30 per cleaning. It includes change of bedlinen, towels and general cleaning.




Which type of power sockets / plugs you have in apartments?


In Iceland the power plugs and sockets are of type F. The standard voltage is 230 V and the standard frequency is 50 Hz. This socket also works with plug C and plug E. If you are travelling from the countries using another type of plugs, we would recommend you to bring with you adapters. It is also possible to buy it in all tourist information officies, souvenir shops and supermarkets in Iceland.




Can I drink tap water in Iceland?


Yes, the cold water is absolutely drinkable and delicious. You don’t need to buy water while you’re here!




Why does the hot water in Iceland sometimes smells like sulphur? Is it OK?


The hot water in Iceland has this smell of what is best described as "rotten eggs". The reason is the geothermal water source which has traces of sulphur. The smell will however not stick to you. People with sulphur allergies should take extra care and perhaps consult with their doctors before travelling to Iceland.





Offers and Discounts

Do you have promo codes for tours and activities?


Yes, if you book tours and activities online with Reykjavik Excursions you can use promo code ALFREDS to get discount 5%





If you have any other questions, please feel free to contact us through online form or send us email to reservations@alfreds.is

© 2020 Alfred's Apartments

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